emagine Polska
2 months ago
Production Support Engineer
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Company information
- Company
- emagine Polska
- Location
- Polska, małopolskie, Kraków Poland
- Posted
- 2 months ago
Job description
Industry: banking Client: global bank Work model: 4 days/month on-site from Warsaw, 4 days/month on-site from Cracow (from Cracow can be 4 days in a row) + the rest remotely or 8 days/month on-site from Cracow + the rest remotely FTE: full-time (including one Saturday on-call) Project language: English Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation) Assignment type: B2B We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key Responsibilities * Production monitoring and support * Major incident management * Incident resolution * Root Cause Analysis (RCA) * Problem management * Service restoration * Production stability improvements * Change and release support * Operational resilience * Stakeholder management * On-call support * Out-of-hours support Key Requirements * 2nd Line (L2) Application Support * 3rd Line (L3) Production Support * Production Management * Application Support Engineering * Production Engineering * Strong SQL skills (querying, troubleshooting, data analysis) * Strong Linux/Unix administration and troubleshooting experience * Experience working in 24/7 production support environments * Strong incident, problem, and change management experience Nice to Have * SWIFT * Cross-border Payments * High-value Payments * Real-time Payments * Payment Investigations * Payment Processing Platforms * Correspondent Banking * Treasury Payments * Transaction Banking * Payment Operations * Experience with SRE practices, monitoring, automation, and observability tools
Required skills
- monitoring
- application support
- sql
- automation
- production management
- sre
- linux
- change management
- swift
- observability tools
- stakeholder management
- root cause analysis
- 2nd line support
- incident management
- banking
- unix
- problem management
- reliability engineering
- real-time payments
- l2 support
- release management
- incident resolution
- production engineering
- rca
- production support
- payment operations
- out-of-hours support
- cross-border payments
- transaction banking
- payment processing platforms
- l3 support
- on-call support
- operational resilience
- correspondent banking
- payment investigations
- 3rd line support
- service restoration
- treasury payments
- application support engineering
- high-value payments
- production stability
- 24/7 production support
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