Royal Ocean Marine
1 year ago
Product Technical Support Engineer (0067 August 2025)
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Company information
- Company
- Royal Ocean Marine
- Location
- Singapore Singapore
- Posted
- 1 year ago
Job description
Roles & Responsibilities
Key Accountabilities:- Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
- On-site hardware and software troubleshooting
- Work closely with the customer’s engineering team to provide technical consultation and on- and off-site support
- Advise customers/dealers for all warranty issues
- Conduct technical investigation and ensure prompt closure
- Review technical challenges and propose suitable technical solutions
- Liaise with factory central support team to address product support issues
- Provide technical training to dealers/customers
- Provide technical training to internal technical staff
- Any other ad-hoc duties as assigned by superior
Requirements
Education & Experience- Degree in Electrical / Mechanical / Mechatronic Engineering, or
- Diploma in Engineering field with 10 years of working experience
- At least 1 years of hands-on experience with handling equipment (forklifts, crane, lifting equipment, rotating equipment, conveyor belts, machinery
- Good knowledge in high voltage systems, engines, transmissions, hydraulics, and electrical systems
- Background in Control Systems and/or Mechatronics or AVG is a plus
- Team player with strong problem-solving skills
- Excellent interpersonal and communication skills
- Must be independent and possess initiative
- Able to work closely with internal stakeholders and provide technical support
- Willingness to travel is required
Benefits
Chan Chee Meng
EA 07C3069
R1110620
Required skills
- initiative
- electrical systems
- communication
- travel
- engineering
- mechanical
- electrical
- hardware
- problem-solving
- troubleshooting
- software
- testing
- transmissions
- engines
- mechatronic
- interpersonal
- technical solutions
- hydraulics
- project commissioning
- control systems
- avg
- technical training
- product support
- technical consultation
- high voltage systems
- warranty issues
- vehicle navigation
- technical investigation
- factory central support
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