Product Support Specialist

About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers' needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills. Responsibilities:
• Understand customer needs and provide timely and effective support through various communication channels (phone, email, chat). • Troubleshoot and resolve product-related issues, escalating as necessary to ensure timely resolution. • Collaborate with internal teams to resolve complex issues and improve overall customer experience. • Develop and maintain a deep understanding of our products and services, including features, functionality, and technical specifications. • Stay up-to-date on industry trends, best practices, and emerging technologies to continuously improve support processes and knowledge. • Participate in training and development programs to enhance skills and stay current with product updates and releases. Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). • 1-2 years of experience in a technical support role, preferably in software or technology industry. • Strong analytical and problem-solving skills with ability to work independently and as part of a team. • Excellent communication and interpersonal skills with ability to effectively communicate complex technical information to non-technical stakeholders. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Familiarity with CRM software, database management systems, and other relevant technologies. Benefits:
• Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.