Product Support Manager (Investment Banking Tech) @ HSBC Technology Poland

What you need to have to succeed in this role Proven team lead experience. Familiarity with PSM (Production Support Model) and/or SRE (Site Reliability Engineering) working practices. Knowledge of IT Service Management processes (Incident, Change, and Problem Management). At least 5 years’ experience in a technology development or support environment. Proficiency in frameworks and tools such as Spring, Maven, GitHub, Jenkins, JIRA, and CI/CD tooling. Experience with Linux (Bash or Korn shell scripting) and/or Windows operating systems. Strong understanding of Agile methodologies and Scrum principles. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment.