Product Support and Implementation Consultant (IT01)

Job Title: Product Support & Implementation Consultant
Location: Centurion, Pretoria
Salary: R25 000 – R27 000
Start Date: As soon as possible
Work Hours: 08:00 – 17:00 ✨ About the Role This role ensures that clients can effectively use the software, workflows are correctly implemented, new releases are thoroughly tested, and reporting needs are met—all while acting as the client’s main point of contact for technical and process-related issues. You will be a proactive self-starter, with strong problem-solving skills to identify bottlenecks, implement solutions, and continuously improve processes. Strong business analysis, analytics, and Power BI skills are required, along with attention to detail and the ability to remember complex workflows and processes. More About the Company The company is a leading provider of innovative software solutions, helping businesses streamline processes, manage workflows, and improve operational efficiency. They focus on delivering high-quality products and services that empower clients to make data-driven decisions, optimize performance, and achieve measurable results. The team is highly client-focused, collaborative, and committed to continuous improvement and technological innovation. Key Responsibilities Product Support & Client Assistance

• Provide day-to-day support for clients using the software
• Troubleshoot and resolve technical or functional issues
• Respond promptly and professionally to client queries
• Maintain documentation of support cases and solutions for knowledge sharing

Workflow Design & Implementation

• Configure and set up client-specific workflows in the software
• Analyze client business processes and map them to system capabilities
• Recommend workflow optimizations to improve efficiency and effectiveness
• Ensure workflows align with business requirements and software best practices

Testing & Quality Assurance

• Participate in testing of new releases, updates, or patches
• Validate system functionality against business requirements
• Identify, document, and communicate bugs or enhancement needs to the development team
• Assist in regression testing and post-release validation

Reporting & Analytics

• Build and maintain dashboards and reports using Power BI
• Analyze system and client data to provide actionable insights
• Generate standard and ad hoc reports for clients or internal stakeholders
• Ensure accuracy, integrity, and timely reporting

Client Orientation & Training

• Sponsor new clients during software implementation
• Provide training on workflows, reports, and key software functions
• Develop user guides, training materials, and documentation

Important Collaboration & Continuous Improvement

• Act as a liaison between clients and internal teams for system configuration and problem-solving
• Provide feedback from clients to support product development and improvement
• Identify opportunities to improve client experience, workflow efficiency, and reporting capabilities
• Recommend improvements to processes, reports, or procedures

Minimum Requirements

• Bachelor's degree in Business, IT, Information Systems, or related field
• 2+ years of experience in product support, business analysis, or software implementation
• Experience with workflow configuration and business process mapping
• Strong Power BI skills for reporting and dashboard development
• Familiarity with testing and quality assurance processes
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Attention to detail, memory, and follow-through

Other Requirements

• Driver's license and own transportation
• Overtime may be required
• Local or international travel may be required
• Client-focused with the ability to manage multiple client relationships

As you are proactive, organized, and motivated to improve client workflow, solve problems effectively, and provide actionable insights, this could be your next role. Apply now!