Product Support Analyst

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction. In addition to support, you'll contribute to testing software and other products, and collaborate with cross-functional teams to identify and prioritize product enhancements. You'll also be responsible for maintaining accurate and up-to-date records of customer interactions, and for adhering to established processes and procedures for handling customer inquiries. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You'll be working in a fast-paced, dynamic environment, and will need to be able to prioritize tasks effectively and manage multiple projects simultaneously. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.