Product Owner Workplace & Support

How do you ensure that more than 3,300 colleagues can do their work well every day? As Product Owner Workplace & Support, you give direction to our workplace services: from Microsoft 365 and peripheral devices to support and service desk. You determine the roadmap, bring focus and, together with the team and our suppliers, ensure that we deliver faster, more predictably and with a better user experience. Who are you You are someone who looks further than the next sprint. You can independently develop a vision and roadmap, bring focus and dare to make choices when interests diverge. You do not need to have held the formal title of Product Owner for years. We find it more important that you have demonstrably taken ownership of an IT product or service and are used to setting direction and priorities for it. In this role you will have a lot of freedom. You draw up the roadmap yourself, make substantive choices and steer improvements within Workplace & Support. That autonomy does not mean you do everything alone. You align your choices with the team, the Service Manager and the team manager so that you can challenge each other on the right priorities. The team consists of colleagues who have been working at Univé for a long time and colleagues who are relatively new. The team needs someone who, from the Product Owner role, can provide direction and focus without being a formal manager. Our workplace is strongly based on Microsoft 365, but includes more than just the digital workplace. Think also of peripheral devices, local support and support services. You do not have to be the technical specialist yourself. However, you understand modern workplace services well enough to be a strong discussion partner for engineers, architects, security specialists and suppliers. An important part of your role is the operational collaboration with our external service desk and other suppliers. Together with the team, you give direction to priorities and improvements and ensure that developments within Workplace & Support align well with the support of our employees. In addition, you feel at home in an environment that is changing. You dare to question existing ways of working, can deal with resistance and bring stakeholders along when not everything is settled yet. What will you do What do you bring? For us, your exact job title or number of years of experience is not decisive. We mainly want to see that you have previously successfully carried this kind of responsibility. • You have demonstrable experience in determining vision, roadmap and priorities for an IT product or IT service; You can weigh different interests and make and substantiate clear decisions; • You can provide direction and focus to a team from a Product Owner role without being a formal manager; • You are strong in stakeholder and relationship management and bring engineers, users, management and suppliers along; • You have experience with external IT service providers and know how to achieve improvements in operational collaboration with the team; • You understand workplace services and IT well enough to be a strong substantive discussion partner; • You have experience improving services and can steer on speed, predictability and customer experience; • You can deal with resistance, question existing ways of working and hold your course when not everything is clear yet; • You have a higher professional education (hbo) or university (wo) working and thinking level. Experience with Microsoft 365 is welcome, but in-depth technical expertise is not necessary. Experience with larger transitions or the insourcing of IT services is an advantage. As Product Owner Workplace & Support, you are responsible for the vision, roadmap and prioritization of our workplace and support services. The central question is: how do we ensure that our colleagues can work pleasantly, safely and efficiently, and are helped quickly and well when support is needed? We especially want to become faster and more predictable in what we deliver, while further increasing user satisfaction. You translate that ambition into concrete choices and improvements. • develop and maintain the vision, roadmap and backlog for Workplace & Support; • prioritize developments, incidents and structural improvements; • translate IT objectives and the needs of employees into concrete priorities; • give direction to the further development of our Microsoft 365-oriented workplace, peripheral devices and supporting services; • steer on speed, predictability, quality and user satisfaction; • maintain close contact with stakeholders, including Regional Univé offices and decentralized administrators, and involve them in choices and changes; • align with engineers, architects, security, service management, suppliers and other IT teams; • together with the team, operationally steer the external service desk and other relevant suppliers and realize improvements; • use signals and recurring questions from Support to structurally improve the workplace; • give direction to lifecycle management, upgrades, migrations and renewals of the workplace and peripheral devices; • translate opportunities around, among other things, automation, self-service and AI into concrete improvements; • organize and prepare Scrum activities within the team, including sprint planning, reviews and retrospectives. In doing so, you will have room to give direction independently. This also means that we expect you to critically question existing choices and to dare to challenge the team manager when you think things can be better. What we offer You will get a position within IT Core Services for 36–40 hours per week with plenty of room to set your own direction. Workplace & Support is used daily by thousands of colleagues. The choices you make are therefore directly noticeable in the organization. Development is important to Univé. This applies to the services for which you are responsible, but also to yourself. The team works hybrid from Zwolle and Assen. There is one fixed team day per week, alternating between Zwolle and Assen. On the other days you mainly work from your base location or at home. Who we are Univé is a cooperative organization that always stays close to its members and is focused on providing financial security. The growing IT business unit faces the challenge of transforming the IT landscape and IT organization within the Univé Formule into an agile, innovative, manageable and future-oriented platform organization. Scalable technology and processes, optimal use of data applications, integration and standardization are important goals in this. In this way, IT delivers a strategic contribution to the continuity and innovative strength of Univé in a cost-efficient and effective manner. IT Core provides the IT foundation with which Univé can achieve its goals. Within IT Core, Services focuses among other things on workplace services, first-line user support, process and service management and consultancy. Within Workplace & Support you work together with functional administrators, IT specialists and a Business Information Analyst. The service desk and local management in Zwolle and Assen are currently provided by an external partner. You will join a team with various backgrounds and experience levels, within an organization with many different interests and dependencies. That makes the environment sometimes complex, but also gives you as Product Owner plenty of room to make connections and make a visible difference. Other information After your application Find Jobs in Netherlands on Arbeitnow