Product Owner Workplace & Support

How do you ensure that over 3,300 colleagues can do their work effectively every day? As Product Owner Workplace & Support, you will direct our workplace services: from Microsoft 365 and peripherals to support and the service desk. You determine the roadmap, create focus, and, together with the team and our suppliers, ensure that we deliver faster, more predictably, and with a better user experience.

Who are you

You are someone who looks beyond the next sprint. You can independently develop a vision and roadmap, create focus, and dare to make choices when interests conflict.

 
You don't have to have had the formal title of Product Owner for years. We consider it more important that you have demonstrably taken ownership of an IT product or service and are accustomed to setting direction and priorities within it. You will have a lot of freedom in this role. You will create your own roadmap, make substantive choices, and steer improvements within Workplace & Support. That autonomy doesn't mean you do everything alone. You will coordinate choices with the team, Service Manager, and team manager so that you can challenge each other on the right priorities.

 
The team consists of colleagues who have worked at Univé for a long time and colleagues who are relatively new. The team needs someone who can provide direction and focus from the Product Owner role, without being a formal manager.

 
Our workplace is heavily based on Microsoft 365, but it encompasses more than just the digital workplace. Think also of peripherals, local support, and service desk provision. You don't have to be the technical specialist yourself. However, you understand modern workplace services sufficiently to be a strong discussion partner for engineers, architects, security specialists, and suppliers.

 
An important part of your role is operational collaboration with our external service desk and other suppliers. Together with the team, you will provide direction on priorities and improvements and ensure that developments within Workplace & Support align well with the support of our employees.

You also feel at home in an environment that is changing. You dare to question existing working methods, can handle resistance, and bring stakeholders along when not everything is yet set in stone.

What will you do

What do you bring?
For us, your exact job title or years of experience are not decisive. We primarily want to see that you have successfully carried this kind of responsibility before.

• You have demonstrable experience in setting the vision, roadmap, and priorities for an IT product or IT service;

You can weigh different interests and make and justify clear decisions;
• You can provide direction and focus to a team from a Product Owner role without being a formal manager;
• You are strong in stakeholder and relationship management and can engage engineers, users, management, and suppliers;
• You have experience with external IT service providers and know how to achieve improvements through operational collaboration, together with the team;
• You understand workplace services and IT to be a solid discussion partner;
• You have experience in improving services and can steer on speed, predictability, and customer experience;
• You can handle resistance, question existing working methods, and stay the course when not everything is clear;
• You possess a higher professional or university level of work and thinking.
Experience with Microsoft 365 is welcome, but in-depth technical expertise is not necessary. Experience with larger transitions or insourcing of IT services is a plus.

As Product Owner Workplace & Support, you are responsible for the vision, roadmap, and prioritization of our workplace and support services.

The central question is: how do we ensure that our colleagues can work comfortably, safely, and efficiently, and are helped quickly and effectively when support is needed?

We primarily want to become faster and more predictable in what we deliver, while simultaneously increasing user satisfaction. You will translate this ambition into concrete choices and improvements.

 
• Developing and maintaining the vision, roadmap, and backlog for Workplace & Support;
• Prioritizing developments, incidents, and structural improvements;
• Translating IT objectives and employee needs into concrete priorities;
• Providing direction for the further development of our Microsoft 365-oriented workplace, peripherals, and supporting services;
• Steering on speed, predictability, quality, and user satisfaction;
• Maintaining close contact with stakeholders, including Regional Univé's and decentralized administrators, and involving them in choices and changes;
• Coordinating with engineers, architects, security, service management, suppliers, and other IT teams;
• Together with the team, operationally managing the external service desk and other relevant suppliers and realizing improvements;
• Using signals and recurring questions from Support to structurally improve the workplace;
• Providing direction for lifecycle management, upgrades, migrations, and renewals of the workplace and peripherals;
• Translating opportunities around automation, self-service, and AI into concrete improvements;
• Organizing and preparing Scrum activities within the team, including sprint planning, reviews, and retrospectives.
 

You will have the freedom to independently set the direction. This also means that we expect you to critically question existing choices and dare to challenge the team manager when you think it can be done better.

What we offer

You will get a position within IT Core Services for 36-40 hours per week with ample room for you to set your own direction. Workplace & Support is used daily by thousands of colleagues. The choices you make will therefore have a direct impact on the organization.

At Univé, we believe development is important. This applies to the services you are responsible for, but also to yourself.

The position is classified in scale 10. Depending on your knowledge and experience, the salary range (scale 10) is between € 65,807 and € 94,551 gross per year (based on a 38-hour workweek, including holiday allowance, a 13th month, and excluding variable remuneration).

 
The main employment conditions at a glance:
• You will receive an excellent salary, depending on your education, experience, and competencies;
• 13th month;
• Variable Collective Performance Bonus of up to 9% of the annual salary;
• Employment conditions choice system: time for money or money for time;
• 26 vacation days for a 38-hour workweek;
• Good study cost scheme;
• Excellent pension provision;
• Travel allowance for commuting and a home working allowance;
• And of course: discounts on your property and health insurance with Univé.

The team works hybridly from Zwolle and Assen. There is one fixed team day per week, alternating in Zwolle and Assen. On other days, you will mostly work from your base location or from home.

Who we are

Univé is a cooperative organization that is always close to its members and focused on providing financial security. The growing IT business unit faces the challenge of transforming the IT landscape and IT organization within the Univé Formula into an agile, innovative, manageable, and future-oriented platform organization.

Scalable technology and processes, optimal use of data applications, integration, and standardization are important goals here. In this way, IT contributes cost-effectively and efficiently to the continuity and innovative power of Univé. 

IT Core provides the IT foundation with which Univé can achieve its goals. Within IT Core, Services focuses on, among other things, workplace services, first-line user support, process and service management, and consultancy.
Within Workplace & Support, you will work with functional administrators, IT specialists, and a Business Information Analyst. The service desk and local management in Zwolle and Assen are currently provided by an external partner.
You will join a team with diverse backgrounds and experience levels, within an organization with many different interests and dependencies. This makes the environment complex at times, but also gives you as a Product Owner a lot of room to build connections and make a visible difference.

Other information

Enthusiastic?
Then apply directly via the application button.

Questions?
If you would like more information about the position or the procedure first, you can email .

Details
A screening is part of the application procedure. An assessment may be part of the application procedure.

Because we are looking for people who fit us perfectly, we like to keep recruitment and selection in our own hands. Therefore, we do not use the services of temporary employment agencies and/or recruitment and selection agencies.