Product Owner – Operational Excellence & Automation

As Product Owner, you lead the optimisation and unification of business-critical processes across all our departments.

You work with systems such as Salesforce, Exact Online, Moss/Blue10, WoodWing and various internal tools.

You design end-to-end workflows, improve integrations, and ensure our business support ecosystem is ready for the next stage of international growth.

You report directly to the Operations Director and collaborate closely with the CEO, CFO, HR, and operational teams.

Key Responsibilities

Process Strategy & Vision

• Harmonise and standardise workflows across the organisation
• Design efficient, scalable business processes
• Build the roadmap for process improvement and system development
• Prepare the organisation for rapid international growth

Execution & Implementation

• Analyse workflows and identify bottlenecks
• Translate needs into clear requirements and a prioritised backlog
• Guide teams during rollouts, testing, and change adoption
• Manage cross-departmental dependencies

Cross-Functional Leadership

• Align CEO, CFO, HR Director, and operational managers
• Lead workshops, training, and communication
• Balance standardisation with regional/brand-specific needs

Systems & Automation

• Improve integrations across Salesforce, Exact, Moss, WoodWing
• Safeguard data integrity, security, and authorisation
• Apply AI to automate workflows, reporting, and admin tasks
• Collaborate with internal developers and external vendors