Product Owner - Ecommerce

The Company

Our client is a leading player in the entertainment and hospitality sector, known for delivering unique and memorable experiences across multiple consumer brands. With a strong focus on customer engagement, they are investing heavily in digital and eCommerce to ensure their online journey is as seamless and engaging as their in-person offering. Salesforce sits at the centre of their technology ecosystem, enabling customer insights, booking journeys, and integration across multiple platforms.

The Role
As Product Owner - eCommerce, you will take ownership of the business' website, Salesforce-driven booking journey, and all supporting integrations. Working in an agile environment, you will manage a squad of developers, prioritise and deliver the digital product roadmap, and partner with stakeholders to ensure a best-in-class customer experience that also drives commercial outcomes. This is a hands-on role that will balance day-to-day product delivery with longer-term strategic improvements, with Salesforce acting as a key enabler.

Responsibilities

• Develop and maintain the eCommerce product roadmap, aligning with business and customer needs, with Salesforce as the core platform

• Manage agile sprints, backlog prioritisation, and delivery with an in-house squad and third-party vendors

• Ensure the Salesforce-integrated booking journey is seamless, intuitive, and commercially optimised

• Translate business requirements into actionable briefs for engineering and design teams, particularly around Salesforce workflows and integrations

• Oversee bug identification, resolution, and release testing to maintain site and Salesforce performance

• Partner with marketing, operations, and external vendors to deliver digital enhancements and campaigns

• Gather insights from customers and competitors to inform product improvements and innovation within the Salesforce environment

Candidate Experience

• 3-5 years in product management, ideally with digital or eCommerce projects in consumer-facing industries

• Strong stakeholder management skills with the ability to balance competing priorities

• Experience developing product roadmaps and leading agile delivery, ideally with Salesforce platforms

Please note, we can only contact successfully shortlisted candidates. This process typically takes 3-5 business days.