Product Owner Agent Assist & User Platforms (m/w/d)

We are looking for an experienced developer who wants to take innovative KI- and automation solutions for customer service under their responsibility and actively shape their further development? We are seeking people with experience as Product Owner, Product Manager or in a comparable role, ideally in the Customer Service or Contact Center environment. Strengthen our team at the location Hamburg or Leipzig at the earliest possible time as Product Owner Agent Assist & User Platforms (m/w/d).

We offer

• Safe working place: Work full-time in an unlimited employment relationship in a crisis-proof, growth-oriented environment

• Hybrid work: Use the opportunity to work flexibly from home as part of our modern working world

• Team and company events: Take part regularly in exciting events and promote team spirit

• Corporate benefits: Receive employee discounts for travel, education, technology, mobile phone, and lifestyle with up to 75% discount

• HRS conditions for private travel: Use as an employee: Ströer X's negotiated HRS framework conditions with HRS Hotels also privately

• Jobbike: Benefit from our digital job program

Your tasks

• Accountable for the product vision, roadmap, and further development of our Agent-Assist- and automation platforms along with the company strategy

• Prioritize the product backlog, define requirements, and steer the implementation of new functions together with the agile development team

• Develop innovative KI-based Agent-Assist functions for telephone, chat, and email – from real-time recommendations to automated summaries and integration with knowledge databases

• Work closely with Operations, Data Science, IT development, as well as internal and external stakeholders, and support the introduction of new solutions until operational implementation

• Foster user acceptance of our products, lead optimization potential from KPIs and user feedback ab and establish a sustainable business impact safely

• Present product progress, moderate workshops, and prepare decision-making grounds for management and stakeholders on

• Ensure the observance of data protection, compliance, and information security requirements during the further development and integration of new KI solutions safely

You are

• Completed studies in (business) informatics or a comparable qualification

• Multiple years of experience as Product Owner, Product Manager or in a comparable role, ideally in the Contact Center-, BPO- or Customer Service environment

• In-depth knowledge of the development and integration of IT solutions, particularly in the area of Contact Center technologies, Voice Services, and Cloud platforms

• Experience in shaping and further developing technical system landscapes as well as modern integration solutions

• Practical experience in operating Contact Center processes and IT infrastructure

• Experience with agile working methods (e.g. Scrum or Kanban) as well as common tools like Jira or Confluence

• Communication skills in exchange with different stakeholders in fluent German and English

If this interesting task appeals to you and matches your professional and personal profile, then send us your impressive application documents under specification of your Salary expectation, as well as your possible Start date.

For questions, René Bach is available under the phone number +49 172 846 2645. We look forward to you!

All designations are directed at all genders.

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