Product Manager - Operations

Department: Digital
Location: Chennai
Reports To: Leader - Digital Transformation and Customer Platforms
Grade: Manager / Senior Manager (depending on experience)
No of Positions: 2

1. Role Purpose
The Product Manager – Operational Excellence (Internal Platforms) will lead the design,
development, and continuous evolution of internal digital products that enable
operational efficiency, transparency, and scalability across horizontal business functions —
including Parts Operations, Warehousing, Finance, HR, and Support Services.

2. Key Responsibilities

A. Product Strategy & Roadmap
• Define and own the product strategy and roadmap for internal operational
platforms across Parts, Warehouse, Finance, HR, and Support functions.
• Identify opportunities for building fit-for-purpose internal products that simplify
workflows, reduce dependencies, and improve turnaround times.
• Align platform initiatives with the overall Operational Excellence and Digital
Transformation roadmap for 2025–2026.
• Drive the convergence of internal tools into a cohesive platform ecosystem, ensuring
shared data models and consistent user experience.

B. Product Development & Delivery
• Translate business pain points into scalable digital solutions leveraging low-code/no-code
tools, custom app development, and SAP-integrated extensions.
• Work with internal developers, UI/UX designers, and external partners to design, build,
test, and deploy internal applications.
• Manage the full lifecycle of each product — from ideation to rollout, enhancement, and
continuous improvement.
• Prioritize user experience and adoption through intuitive design and responsive
performance across devices.

C. Cross-Functional Engagement
• Partner with leaders across Parts Operations, Warehousing, HR, Finance, and Service to
capture use cases and define digital solutions.
• Build strong interfaces with multiple digital touchpoints across the ecosystem
• Coordinate across functions to eliminate redundancies, standardize processes, and ensure
digital tools complement business objectives.

D. Platform Governance & Integration
• Establish governance frameworks for internal product lifecycle management, including
backlog prioritization, release management, and documentation.
• Ensure data consistency and security across integrated platforms through strong master
data and access controls.
• Work with the Head of Data & Analytics to define reporting and monitoring dashboards
for each internal platform.
• Foster interoperability across systems, leveraging APIs, RPA, and automation connectors
to minimize manual intervention.

E. Continuous Improvement & Innovation
• Regularly assess system performance, adoption, and feedback to identify opportunities for
enhancement.
• Introduce analytics-led performance insights and embed measurable KPIs into platform
dashboards.
• Build reusable digital components (templates, workflows, APIs) to accelerate future
product rollouts.
• Champion the culture of “Build, Measure, Improve” across internal digital initiatives.


Requirements4. Education & Experience

• Bachelor’s degree in Engineering / Computer Science / Business Systems.
• MBA (Operations / Systems / General Management) preferred.
• 8–12 years of experience in Product Management, Platform Ownership, or Process
Digitization roles.
• Proven experience in building internal digital tools or enterprise platforms within
manufacturing, industrial, or service organizations.
• Experience integrating systems such as SAP, WMS, HRMS, Expense Systems, and Analytics
Platforms.
• Exposure to Power Platform, Low-Code Application Development, or RPA solutions
desirable.
• Track record of driving cross-functional adoption and measurable process improvement.

5. Technical & Functional Competencies

• Product Lifecycle Ownership, Backlog Prioritization, User Experience Design
• SAP Integration, WMS, HRMS, and Expense Systems Connectivity
• Power Platform, Low-code / No-code Tools, RPA, API Integration
• Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows
• Data Quality, Access Controls, Documentation, Change Management
• KPI Definition, Process Metrics, Adoption Dashboards