Product Manager Customer Care

Remote position for professionals based in Argentina or Uruguay At Ryz Labs, we are seeking a Product Manager – Customer Care to lead the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of all customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams. Key Responsibilities Product Ownership & Strategy Own the end-to-end product lifecycle for all Customer Care platforms. Define and execute the roadmap for customer support tools and integrations. Identify optimization opportunities to improve customer experience, response times, and operational efficiency. Align product initiatives with overall ecommerce and business goals. CRM & Platform Management (Required) Manage and optimize CRM and contact center platforms, including: - Salesforce - NICE inContact - RingCentral - HubSpot Oversee integration and performance across all systems. Ensure seamless data flow between platforms. Develop and maintain key performance indicators (KPIs) to measure platform performance. Analyze and report on KPIs to stakeholders. Collaborate with cross-functional teams to resolve issues and improve overall customer experience. Develop and execute a comprehensive training program for global teams. Provide ongoing support and guidance to ensure successful adoption of new platforms. Key Requirements Strong understanding of CRM systems, contact center platforms, and customer service operations. Experience in managing multiple projects simultaneously. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Ability to prioritize tasks effectively. Benefits Competitive salary and benefits package. Opportunity to work with a fast-growing company. Collaborative and dynamic work environment. Professional development opportunities. Flexible working hours.