Product Manager - Contact Center & Conversational AI (w/m/d)

Job description

tecRacer is one of the leading AWS Premier Consulting Partners in Germany. For over 20 years, we have been accompanying companies during their cloud transformation – with genuine depth, direct AWS access and a team that understands and lives Cloud.

We are not a conglomerate, but also not a startup: We are an experienced, down-to-earth company with short decision-making paths and a corporate culture where personal responsibility is truly lived.

In our Solutions Department, we develop independent AWS-based product offerings – including our Contact Center and Conversational AI portfolio around Amazon Connect. For this area, we are now looking for someone who will act as a strategic head, product manager, and bridge-builder between market, customers, and technology.

The role

As Product Manager - Contact Center & Conversational AI (w/m/d), you will take over the responsibility for our Contact Center solution portfolio – from strategic further development to presales and partner management up to financial control. You will work closely with our Cloud Consultants and Development Teams and be the link between AWS, our customers, and the market.

This is not a classic sales job – and also not a purely technical job. It's a role for people who like both: strategic thinking and direct customer contact.

Your tasks

Solution Strategy & Product Development

• You will develop our Contact Center and AI solution portfolio strategically further and give it a clear roadmap.
• You will identify new market opportunities – for example, through the AWS Marketplace, managed-service offerings or new partnerships.
• You will keep an eye on market trends and competition and lead growth strategies from there.

Presales & Customer Relationships

• You will conduct initial conversations with potential customers, recognize their needs and bring the right solution into play.
• You will create compelling offers, presentations, and proof-of-concepts together with our Consultants.
• You will build long-term customer relationships and recognize opportunities for further development (upselling).

AWS Partner Relationship

• You will be the main point of contact for AWS in the Contact Center area and actively maintain the partner relationship.
• You will represent tecRacer at AWS partner programs, events, and trade shows.
• You will ensure that we meet relevant certification and program requirements.

Financial Control

• You will plan and monitor the financial key figures of your solution area (revenue, costs, utilization).
• You will develop pricing models for Marketplace and managed-service offerings.
• You will work closely with Finance and Administration to ensure that projects are properly accounted for.

Job Requirements

No experience with Amazon Connect? No problem! Whoever comes from the area of Conversational AI, AI/ML, Contact Center or AWS is warmly invited to apply.

You should bring:

• 5+ years of experience in Business Development, Presales, Consulting or Product Management – ideally in the IT or Cloud environment
• Fundamental understanding of AWS and cloud technologies
• Experience in dealing with customers and partners at a decision-making level
• Strategic thinking combined with an awareness of commercial connections
• Communication strength in German and English – you can explain technical topics clearly
• Eigenverantwortliches Arbeiten und Lust, Dinge aktiv voranzutreiben

That would be nice, but it's not a must:

• Background in Conversational AI, Contact Center, NLP or related fields
• Experience with Amazon Connect or similar contact center platforms
• AWS certification (e.g. Solutions Architect Associate) or Scrum Product Owner
• Knowledge of AWS partner programs and the AWS Marketplace
• Travel readiness (approx. 20% for customer meetings, events, and trade shows)

What you can expect from us

• A role with genuine scope for design – you shape how we further develop our solution portfolio
• Direct access to AWS and a strong partner ecosystem
• An experienced, technically strong team behind you
• Flexible working hours and hybrid work (Remote + one of our locations in Germany)
• BahnCard 50 or free German ticket
• Company phone and laptop
• Occupational pension scheme and health insurance supplement

Sounds like you?
D then we look forward to your application – even if you don't meet every requirement to 100%. Send us your CV and a few lines on why this role fits you, to . You can also include your salary expectations directly.

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