Product Manager - Contact center as a Service- ( Français/ Anglais)

**Product Manager - (Contact center as a service)** **Location:** Paris, France (hybrid, three days per week in the office) **Level:** Confirmed **Team:** Product Management – Customer Care Value Stream **Contract:** Permanent (CDI) **Reports to:** Head of Product *Please note: this position is based in France, you must reside there or plan to relocate there, and it requires an existing right to work in the EU. We cannot offer visa sponsorship, but we review this possibility on a case-by-case basis, so please check our careers site regularly for future opportunities.* Fluent French and English (spoken and written) are essential, and we kindly ask you to **submit your CV in English.** **About Kaluza** Kaluza is the energy intelligence platform that turns the complexity of energy into smooth coordination. We help energy companies meet today's challenges while accelerating the transition to a clean and electrified future. Our platform orchestrates millions of decisions in real time between homes, devices, markets and grids. By combining predictive algorithms and human-centered design, Kaluza makes clean energy reliable, affordable and suited to everyday life. With teams in Europe, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we support major players such as OVO, AGL and ENGIE, as well as innovators such as Volvo and Volkswagen. **What you will do** You are responsible for your product's outcomes and give the design and engineering teams a clear vision of priorities and scope. - Work with the team building our contact center solution and the Kaluza Agent Experience (KAE), serving ENGIE France - Define the product strategy and Customer Care roadmap for Kaluza's clients in France, balancing reuse of the Global Core with localization needs - Build our suite of contact center tools, including the CCaaS (Contact Centre as a Service) and Case Management, for efficient, high-value conversations - Use the latest AI technologies to automate and personalize the customer experience, and develop agent productivity tools - Act as the senior product counterpart for our clients (such as ENGIE): run workshops and translate their needs into scalable capabilities - Lead cross-functional teams (engineering, design, data, commercial) for efficient delivery, removing blockers and dependencies - Define and track key contact center metrics (AHT, FCR, CSAT, NPS) to achieve measurable gains in service cost **What you bring** Ideally, you have: - Strong product leadership experience in enterprise SaaS, within agile product organizations - In-depth knowledge of contact center operations and agent workflows, and enthusiasm for AI automation (voicebots, agent assist) - Experience with French enterprise clients and a good understanding of localization challenges (language, regulation) - Comfort engaging with executive-level stakeholders and the ability to balance speed with long-term value - A data-driven approach: you use operational metrics to assess product performance and improve continuously - A background in energy sales or utilities (a real plus!) **Our values** Five values guide how we work at Kaluza: - **Play to win:** A collective pride in decarbonizing energy at scale. - **Solve the real problem:** Get to the essentials within complexity to aim for concrete results. - **Build trust every day:** Consistency, transparency and keeping your word. - **Own the outcome:** Total responsibility, in successes and setbacks alike, without ego. - **Go further together:** Collaboration, respect and diversity of perspectives. **Our benefits** - **Finance & insurance:** Discretionary bonus, Alan health insurance, death/disability cover x3 via Alan, and standard social security contributions (pension, family allowances, unemployment insurance) - **Allowances:** Reimbursement of 50% of transport costs, a €200 remote working allowance and a €150 training budget - **Leave & flexibility:** 25 days of paid leave + public holidays + RTT days, Moments That Matter leave (Compassionate Leave), two paid volunteering days, flexible working and the possibility of a sabbatical **Come as you are** We want to meet people from all backgrounds. The more inclusive we are, the better our work will be, and we recognize talent based on merit and potential. If the role excites you but you don't tick every box, we would still be delighted to talk with you. To learn more, visit our careers page and our LinkedIn. Our candidate data protection policy is available here. Compensation: £45K – £57K - • £45K – £57K Find more English Speaking Jobs in France on Arbeitnow