Product Experience Manager (all genders)

We develop modern SaaS solutions in our own house – with an international team, short ways and much design freedom. At our company, you accompany ideas from the first sketch to the live-used product.

Your Role

As Product Experience Manager, you are the central interface between product development, customer success, testing & quality, project management, sales, and marketing. You work closely with the product, releases, and technical decisions. You ensure that complex product developments are presented clearly and effectively communicated. Your focus lies on ensuring that internal product work is smooth and external communication is so effective that it reaches the customer and unfolds its full value.

What we offer

A modern, international working environment in an open and collegiate atmosphere with innovative technology as well as challenging topics with high professional demands and concrete benefits for you, our partners, and customers.

In addition: Flexible working hours in a 38-hour week, mobile office, smartphone possible, subsidized lunch, occupational pension plan, subsidized fitness subscription, corporate benefits, employee events, job bike. Furthermore, our mindset: team spirit, open doors, Du-culture, lived diversity.

Your Tasks

• Active participation in release planning and a deep understanding of the planned and implemented features
• A clear overview of what has been built, why it was implemented that way, and what impact this has on the customer
• Closely and continuously working with Development, Testing & Quality, Customer Success, Project Management, Sales, and Marketing
• Translation of technical and functional changes into understandable release notes for website, newsletter, and customer communication
• Preparation and presentation of content for product videos and the support portal
• Supporting the Customer-Success-Team in processing customer feedback
• Clearing up questions about releases and functions
• Enabling First-Level-Support through targeted knowledge transfer
• Structured forwarding of customer feedback in the form of bug reports or feature requests to product management and development

Your Profile

• At least 2-3 years of professional experience in a product-related environment (e.g. Product, UX, Technical Enablement, Solution Consulting, etc.)
• Very good technical understanding and the ability to immerse yourself in complex software processes
• Ability to explain complex content clearly, structured, and address-oriented
• Very good German language skills (spoken and written), English language skills are an advantage
• High self-reliance and sense of responsibility
• Pleasure in coordination, clarification, and content accuracy
• Technical basic understanding in dealing with AI-supported tools, as well as general openness to using new AI technologies in daily work
• Ideal background in the UX field
• Experience with SaaS products or complex software solutions is an advantage
• Experience in working with remote or hybrid teams is a plus

Are we a team? Then apply to us!

We look forward to your comprehensive online application. Specifically, our Sophia Naser, Recruiter.

Find more English-speaking jobs in Germany on Arbeitnow