Process Trainer

We’re Hiring: Process Trainer- International Ecommerce Mandate. Company: IGT Solutions Work Mode: Work From Office Shift: 24×7 (5 days a week | 9-hour shift including break) About the Role IGT Solutions is looking for a dynamic Process Trainer to support our International Travel Contact Centre operations . This role is ideal for a training professional who is passionate about developing talent, driving performance excellence, and delivering outstanding customer experiences. What You’ll Do Deliver high-quality training programs to ensure process compliance and drive business results. Collaborate with the Training Team to develop and implement effective training strategies. Provide coaching and feedback to trainers to enhance their skills and knowledge. Develop and maintain relationships with stakeholders to understand their needs and expectations. Identify opportunities for process improvements and implement changes as needed. What We’re Looking For A Process Trainer who is a subject matter expert in process compliance and has experience in developing and delivering training programs. Strong communication, interpersonal, and presentation skills are essential. Ability to work effectively in a fast-paced environment and prioritize tasks efficiently. Experience with learning management systems (LMS) and e-learning platforms is an asset. What We Offer Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Flexible working hours and remote work options.