Process Trainer

WHAT YOU GET TO DO

• Facilitate training courses in both live and on-line environments
• Design and develop need-based L&D programs to support the business
• Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
• Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
• Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
• Manage and develop project plans and timelines
• Contribute to training process improvements and participate in other projects as needed
• Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
• Contributes to process improvements and innovation in the L&D function
• Attend any client mandated trainings
• Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
• Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
• Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
• Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
• Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
• Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario