Process Management Specialist

About the role

We’re looking for a Process Management Specialist to lead the mapping, management and optimisation of business processes that support system usage and digital initiatives. You’ll work with SMEs, process owners, and project teams to ensure processes are efficient, well‑governed, and ready to scale with Synlait’s evolving needs.

You’ll provide up‑to‑date process documentation, promote best‑practice process management, and champion the use of process management tool (Signavio) across the organisation.

Key responsibilities of this role include..

• Model and update business processes for digital projects and enhancements.

• Facilitate sessions with stakeholders to review, improve, and document processes.

• Identify optimisation opportunities and support implementation of improvements.

• Provide process governance and maintain accurate process documentation.

• Coach Process Owners and SMEs to lift process management capability.

• Administer and support process management tool (Signavio), templates, standards, and configurations.

• Develop and deliver training and resources on effective process management.

Skills and Experience

The ideal candidate will have the following skills and attributes: 

• 3–5 years’ experience in process management, business analysis, or digital transformation.

• Proficient in process modelling (BPMN 2.0) and tools such as Signavio.

• Skilled at analysing processes, identifying inefficiencies, and recommending improvements.

• Experience supporting or training end‑users in process management tools or practices.

• Strong communication, facilitation, and stakeholder engagement skills.

• Knowledge of improvement frameworks (Lean, Six Sigma, TQM, IWS).

• Relevant degree or equivalent experience; BPM certification advantageous.

About us – The Synlait Spirit

Synlait is more than a global leader in milk nutrition – we're a purpose-led team that’s Doing Milk Differently For A Healthier World. Our Synlait Spirit guides everything we do, from how we show up each day to the impact we create together. You’ll be joining an authentic, down-to-earth team that lives the three values that underpin the Synlait Spirit.

Be The Difference means we understand before we act – that means asking why, supporting each other to think differently, stay curious, and continuously look for smarter ways to deliver value. Whether it’s in the paddock, the plant or the boardroom, we’re driven by impact and inspired to make a meaningful difference every day.

We Move as One by working together with respect, trust and a shared commitment to doing what’s right. We collaborate across teams to deliver innovative solutions and create opportunity for those around us.

We feed the world’s most vulnerable, including newborn babies, so we have to be Right on the Mark. That means we take accountability seriously, act with courage and focus our energy on what matters most. We combine expert farming and state of the art processing to deliver high quality nutritional products to all over the world.

At Synlait you’ll be challenged and supported to grow. We know everyone brings something unique to the table so we’re an inclusive workplace, where diverse perspectives fuel innovation and success.

What we offer:

• Health insurance cover & partnered with top brands for great benefits and discounts

• Excellent parental leave with our Matua policy

• B CorpTM certified

• Social Club membership opportunities

What's next? Apply now!

Include your most recent CV and cover letter summarising your abilities and what you can bring to Synlait. We wish you the best of luck in your application. We encourage you to apply early as we will be reviewing applications regularly and may close the advertisement early.

Together we will continue to create a workplace where everyone can thrive and contribute their best.

Applicants outside of New Zealand will only be considered if you have the legal right to live and work in New Zealand.

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