Process Excellence Manager

Process Excellence Manager (E-commerce Operations) About the Role Were looking for a Process Excellence Manager to lead operational improvements across our e-commerce order and fulfilment workflows. This role combines process documentation, continuous improvement, and Lean/Six Sigma problem-solving into one. The ideal candidate is hands-on, structured, and data-driven and would able to map processes on the floor, standardize SOPs, and implement efficiency projects without needing to operate at the same level as the current process. The goal is to create a more streamlined and efficient process that can be replicated across the organization. The role will be responsible for identifying areas for improvement, developing and implementing process improvements, and monitoring and evaluating the effectiveness of the changes. This role will also be responsible for developing and maintaining process documentation, training and coaching team members, and collaborating with other departments to ensure alignment and consistency. The ideal candidate will have a strong understanding of Lean/Six Sigma principles and methodologies, as well as experience with process mapping and improvement. Experience with e-commerce operations and order fulfillment is also highly valued. The role will report to the Operations Manager and will be based in [Location].