Proactive Solutions Service Desk Agent with French

Act as single point of contact (telephone, E-Mail, etc.) while providing support services to Goodyear Proactive Solutions fleets after service activation (post installation and activation of telematics equipment on vehicles). Make sure customer comes first and customer satisfaction is key.

Follow-up on customer issues and requests as also regular contact with the customer to ensure transparency and work progress until solution using internal and external parties as pre-defined in the process. Using of remote diagnostic tools as also live support systems to identify customer request/issue and guarantee efficient problem solution.

Ensure accurate documentation of all requests, issues, workarounds, working instructions and documentation database.

Ensure services meet the established standards of quality including reliability, usability, and performance.

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