Presales Backend Executive

Key Responsibilities:
1. Support Sales amp; Presales Team for presales activities
2. Handling Technical Support Calls amp; Tickets
3. Resolving issues Remote Access, Phone Support, etc.
4. Installation amp; Configuration of IceWarp, MySQL Database, SSL, Linux amp; Windows Server OS
5. Installation amp; configuration of Security Solutions MDM, ZTNA
6. Performing Migration amp; Go Live Activities
7. Present Demos.
8. Handling Presales queries L1L2
Qualification and Requirements:
Experience: 14 years previous Presales experience
Excellent Communication
Bachelors degree or equivalent
Skills amp; Competencies:
a Administration of Windows
b Administration of Linux CentOS, Debian, Ubuntu
c Network level skills
d Email protocols SMTP, POP3, IMAP
e MS SQL Server, MySQL Server Installation, configuration, fine tune, backup restore, query execution, troubleshooting
f Experience with ActiveDirectory and LDAP.
g Knowledge on VPN Technologiesh Knoweldge on MDM
i Experience with the administration of Email Messaging amp; Archiving M365Google WorkspaceMS ExchangeLotusDominoPostmasterZimbraMdaemon
j Experience in Virtualization VMWare, HyperV
k Knowledge in SSL Certificates
l Knowledge of helpdeskticketing system KayakoZendesk
m Technical understanding Systems, Database, Networks
n Very Good communications skills English, written amp; spoken
o High customer orientation, communication strength, team ability
p Selfinitiative motivation willingness to learn
q 5 years of experience in the same domain