PreMaster-Program in the Field of Customer Experience (m/w/d)

Job description To your core tasks belongs the strategic planning and successful implementation of projects with the goal of sustainably improving the Customer Experience. You define clear goals, create realistic time plans, and ensure efficient use of available resources. Furthermore, you actively integrate the customer perspective into all project phases by analyzing the needs of our customers and consistently taking their requirements into account. In this context, you will work closely with cross-functional teams to develop innovative solutions that meet the changing needs of our customers. Your tasks also include identifying and prioritizing improvement opportunities, developing and implementing process improvements, and ensuring the quality of your projects. You will also be responsible for monitoring and controlling project progress, identifying and mitigating risks, and ensuring that all projects are completed on time, within budget, and to the required quality standards. In addition, you will contribute to the development of our customer experience strategy and help shape the future direction of our company.