Pre-Sales Representative

We are looking for a Pre-Sales Representative to support our Sales team and manage interactions with international customers and prospects for the LATAM region . This role is key to building strong customer relationships and enabling our field sales team to focus on selling. Key responsibilities Process new account enquiries, open accounts, and handle customer correspondence Provide customers with accurate price lists and product information , including replacement options for obsolete models Prepare quotations based on customer requests and product specifications Develop and maintain customer relationships and a high level of customer satisfaction Manage customer information and sales activities using the CRM system Respond to customer questions and provide technical and product assistance Coordinate with internal departments such as Sales, Production, and Logistics to fulfill customer requests, resolve problems, and ensure timely order delivery. Understand customer requirements, document them, and communicate them to the internal teams to ensure product and service expectations are met. Participate in customer meetings and presentations to provide product knowledge and technical expertise. Collaborate with the sales team to develop sales strategies and achieve sales goals. Follow up on leads and opportunities to convert them into sales. Provide sales support to the sales team, including preparing sales presentations, demonstrations, and proposals. Identify and resolve customer complaints, and ensure customer satisfaction. Stay up-to-date with product knowledge, industry trends, and competitor activities. Qualifications Bachelor's degree in a related field such as business administration, marketing, or engineering. Proven experience in a pre-sales or sales support role. Strong knowledge of the LATAM market. Excellent communication, interpersonal, and presentation skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Proficiency in CRM systems (e.g., Salesforce). Fluency in English and Spanish is required; proficiency in Portuguese is a plus.