Practice Manager (m/f/d)

Location: MVZ Hochfranken Fachärzte

Employment Type: Permanent

Working Hours: Full-time (40 hrs. / week)

Start Date: Immediately

About Us

MVZ Hochfranken Fachärzte stands for modern, interdisciplinary, and patient-oriented outpatient care. To continuously optimize our operational processes, ensure compliant implementation of legal requirements, and effectively lead our non-medical team, we are seeking an experienced and dedicated individual for practice management, effective immediately.

Your Responsibilities

· Operational & Practice Organization:

o Responsible contact person for patients, relatives, referring physicians, doctors, and employees in all practice-related matters.

o Proactive monitoring of appointment schedule utilization and active patient and complaint management.

o Ensuring and monitoring internal operational processes (e.g., endoscopy, sonography, cardiology, gynecology) as well as managing hygiene, IT, and occupational safety standards.

· Personnel Responsibility & Leadership:

o Disciplinary and professional leadership of non-medical staff and administration.

o Designing onboarding and offboarding, shift and vacation planning, as well as employee development and motivation.

o Ensuring efficient training of new employees

o Personnel needs planning

o Conducting performance reviews in coordination with medical leadership.

o Preparation of monthly payroll and support for accounting/HR.

· KV Formalities, Billing & Controlling:

o Application for KV (Kassenärztliche Vereinigung) approvals for employed physicians and vacancy filling procedures.

o Assisting in monitoring the completeness and plausibility of EBM (Einheitlicher Bewertungsmaßstab) and GOÄ (Gebührenordnung für Ärzte) billing according to KV guidelines.

o Monitoring and adherence to billing modalities (time profiles, scheme splitting, RLV (Regelleistungsvolumen), TSVG (Terminservice- und Versorgungsgesetz)) as well as budget and recourse control in cooperation with management and medical leadership.

o Analysis of key figures (KPIs), expense/purchasing controlling, and participation in location development.

· Quality Management, Interfaces & Communication:

o Development, monitoring, and continuous updating of quality management (QM) and forms/templates.

o Interface and contact person for statutory health insurance associations (KVB - Kassenärztliche Vereinigung Bayern), authorities, medical technology service providers, and external cooperation partners.

o Preparation and leading of team meetings as well as close coordination with management and medical leadership.

· Organizational and Technical Further Development

o Support in the implementation of new software as well as digitization and optimization of patient operations, simplification of workflows, standardization, and error prevention

o Contribution to group-wide projects (pilot testing of AI, IT projects and medical devices, billing optimization, or development of treatment standards as examples)

o Interface management between regional management, medical director, and administration

Your Profile

· Experience: Several years of experience in practice administration, MVZ management, or a comparable management position in the healthcare sector.

· Qualifications: Further training or studies in healthcare (e.g., certified specialist for outpatient medical care, certified specialist in healthcare and social services, health economist) or a sound medical or commercial education with practice management experience.

· Expertise:

o In-depth knowledge of EBM and GOÄ billing as well as KV law/contract doctor law.

o Confident understanding of statutory health insurance application and approval procedures for doctors.

o Routine in using practice management systems (PVS) and MS Office.

· Soft Skills:

o Assertive, communicative, and empathetic leadership personality.

o Structured, self-reliant working style and strong organizational skills.

o High service orientation, resilience, and conflict resolution skills.

What We Offer You

· Job Security: A permanent full-time employment contract in a responsible key position.

· Scope for Initiative: Independent work with ample opportunity to contribute your own ideas and process improvements.

· Culture & Team: A collegial, well-established team as well as flat hierarchies and short decision-making processes.

· Development: Targeted support through further training and professional development opportunities.

Have We Piqued Your Interest?

We look forward to receiving your comprehensive application documents, stating your earliest possible start date and salary expectations.

Contact:

MVZ Hochfranken Fachärzte GmbH

Sandner Franziska

Heiligengrabstr. 16

95028 Hof

Tel: 0928114007957

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