Praktikum Operations mit Fokus Partner & Payments (m/w/d) - German speaking - Berlin

Your Impact

As a Practicum in the Operations department with a focus on Partner & Payments (m/w/d), you will be part of our Partner & Payments team and support us in ensuring that our operational processes run smoothly around cost transfers, reimbursements, and cooperation with care insurance companies.

This way, you will directly contribute to thousands of older people having access to a modern alarm clock that supports them safely, independently, and with dignity at home. In the Partner & Payments team, we ensure that financial and administrative processes run smoothly in the background - so our customers can be relieved as best possible.

You will work closely with colleagues from Operations and Customer Support. You will learn how structured processing, data quality, process understanding, and cross-functional collaboration come together in a rapidly growing healthtech company. At the same time, you will gain deep insights into our processes and help identify patterns, error sources, and potential for improvement in daily business and implement small improvements directly.

Your Mission

• You support the Partner & Payments team in operational daily business around cost transfers, reimbursements, and care insurance company processes
• You process and document cases, support in tracking open cases, and ensure that relevant information is properly maintained in our systems.
• You maintain relevant data in our internal systems and ensure that information is complete and correct
• You support communication and coordination with internal teams as well as, depending on the topic, with external partners like care insurance companies
• You create and update summaries, lists, and simple evaluations in Google Sheets or Excel
• You recognize recurring patterns, error sources, or uncertainties in daily business, bring improvement suggestions forward, and implement them
• You support documentation and standardization of existing workflows, for example, in guidelines, checklists, or process overviews

Your Talent

• You are currently studying, have already completed your studies, or are in a gap year
• Ideal candidate is studying business administration, health management, public health, social sciences, or a comparable field You work carefully, structured, and keep track of many parallel cases
• You work very carefully, reliably, and detail-oriented and feel comfortable with forms, applications, tables, and structured processes
• You think analytically, recognize patterns, and communicate clearly and persuasively
• You communicate clearly, friendly, and persuasively - both internally and in writing
• You have fluent German skills (C2) as well as good English skills (at least B2)

Desired:

• First experience in Operations, Backoffice, processing, Customer Support, administration, or a comparable field
• You are interested in topics around care, reimbursements, and regulated processes and have a desire to learn about operational workflows in a rapidly growing healthtech company.

Our Offer

Wellbeing:

• Urban Sport Club membership for your fitness
• Family & Friends coupon for the Patronus clock
• Up to 30 vacation days (after a start with 26 days in the first year and 28 days in the second year) depending on the work model

Compensation:

• Exclusive corporate benefits with great offers
• Discounts at restaurants near the office
• Free choice of hardware (Macbook or Lenovo)

Mobility & Flexibility:

• Modern office in the pulsating Friedrichshain district
• Job ticket for a stress-free daily commute
• Up to 2 days per week working remotely

Company Culture:

• Regular company and team events foster our sense of community
• Team spirit instead of elbow mentality - we achieve more together
• Develop a product that offers genuine added value to society
• Quarterly company brunches for exchanging and networking

Simplify. Secure. Live.
With Patronus.

We are more than just a provider of intelligent alarm clocks. We are true visionaries.

As a modern healthcare startup from Berlin with strong financial backers, we are firmly committed to making the daily life of senior citizens and their caregivers safer and more independent all over the world. So that everyone can live their life as they wish.

We achieve this with our revolutionary Patronus clock.

At first glance not recognizable as an alarm clock, it allows users to call for help at any time and anywhere without complications. This way, we ensure the extra portion of security and save lives in the truest sense of the word. The Patronus clock itself is only the door opener. It gives us the chance to develop numerous other groundbreaking products that improve the lives of older people as well as their caregivers and family members.

Sounds like the perfect job for you?
We look forward to your application and to getting to know you!

Patronus is an employer who promotes equal opportunities and diversity. We strive to create a friendly, safe, and welcoming environment for all our employees, regardless of ethnic origin, gender, gender identity and expression, sexual orientation, physical appearance, social background, family status, age or religion (or lack thereof).

If you do not fully meet our requirements, we encourage you to apply anyway.

Find Jobs in Germany on Arbeitnow