Internship Customer Success (m/f/d)

Start: January 1, 2027

AI has changed how office workers work. For the 80% of the global workforce who don't sit at a desk, it has hardly arrived so far. Flip AI is changing that.

Flip AI is the #1 Frontline Agentic Operating System (OS), with which every use case for frontline teams can be built, automated, and orchestrated, on a foundation of secure identity, communication, and strong UX. In practice, this means: an app through which frontline employees in retail, production, and logistics can access their systems, process their workflows, and use AI.

More than 1,000 brands trust Flip AI, and over two million people worldwide use the platform, at companies like Bosch, REWE, FORVIA HELLA, and Greif. In August 2026, Notion Capital and HV Capital invested again with a new round of $25 million, bringing the total to more than $85 million.

Our Mission: Connect every employee to everything they need in one touch.

What awaits you with us

• Delivery: You will guide customers from the setup of the Flip app to go-live, prepare workshops and kick-offs, and create onboarding and training materials.

• Support & AI Transition: You will process tickets to understand our current workflows and support the introduction of an AI layer as the first support level with targeted improvements.

• Operations: You will streamline our processes in HubSpot and Notion, build reports on customer usage, and automate workflows with AI tools like Claude.

• Strategic Projects: You will take on your own projects, for example, related to our Customer Advisory Board, product rollouts, adoption analyses, or success stories, and prepare the results for customers and management.

What you bring with you

• Ongoing Master's degree (or advanced Bachelor's degree) in Business, MINT, Economics, or related disciplines

• Availability for 6 months, starting immediately

• Ideally, initial experience in Customer Success, Consulting, Project Management, or the SaaS environment. A plus, not a must.

• You work in a structured manner, keep multiple topics in view simultaneously, and see things through.

• You are proficient in Excel or Google Sheets and build presentations that get straight to the point.

• You are eager to use AI tools and prefer to try new things rather than stick to the familiar.

• Very good German and English, spoken and written

• You can be regularly present in our office in Stuttgart.

What we offer you

• Direct Line: You will work closely with the Head of Customer Success and gain real insight into customer relationships with large companies.

• Work-Mode: Flip is remote-first. For this role, you will be regularly present in our office in Stuttgart; we will discuss the exact rhythm openly during the application process.

• Work-Life-Balance: We cover the costs of your EGYM Wellpass membership and offer JobRad leasing.

• In the Middle of It, Not Just Watching: You will actively shape Flip and see the results of your work immediately.

• Happy to be a Flipster: Regular team events and Culture Days that bring us together as a team.

At Flip, everyone is welcome, regardless of gender or age. Sexual identity, origin, religion, worldview, and disabilities do not matter. The most important thing is that you fit with us.

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