Praktikant:in Fintech Operations (m/w/d)

Short-term opportunity: We are looking for support to accompany a new and exciting project at Credibur. If you are flexible and can quickly get started, we look forward to your application.

Credibur is a Berlin-based Fintech startup building the infrastructure for managing credit portfolios between alternative lenders and institutional investors.

You ensure that payments are processed correctly and customers in difficult situations have a competent point of contact. We are looking for an intern for payment reconciliation and customer support.

Tasks

• Assign open invoices to transactions; review system suggestions; clarify unassigned transactions and manually assign them
• Process incoming tickets, live chat, and phone calls (Inbound) professionally and empathetically
• Escalate non-resolvable cases according to defined procedures
• Proactively report recurring issues -- your input flows directly into the further development of our processes
• Work accurately documented

Qualification

• First experiences in customer service, processing, or a related field -- specialized training will be provided by us
• Enrolled at a German university
• Fluent German (C1+) and English
• A high degree of accuracy; enjoyment of structured, recurring tasks
• Empathetic and calm communication style
• Safe handling of web-based tools and dashboards
• Self-organized and able to work independently
• Residence in Berlin (presence at the office during onboarding required, then hybrid)
• Availability for a quick start

What we offer

Eacher insight into private credit and institutional lending, one of the fastest-growing segments in the financial sector (€430 million market volume in Europe)

Work directly with an experienced founding team: Nicolas previously built Banxware as Co-Founder and was Chief Risk Officer at Ratepay. You will learn from someone who knows the credit industry from scratch

Near to customers: You work with real people and learn to handle sensitive situations professionally

Hybrid after onboarding

Credibur is convinced that diverse teams develop better products. We look forward to applications from people of all backgrounds, regardless of gender, age, ethnicity, disability, sexual orientation, or religion. If you are excited about what we do but don't meet all the requirements 100%, we encourage you to apply anyway. We value potential and motivation.

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