Praktikant:in Business Development - Retail Performance (m/w/d, Prakitkum, auch im Dual Studium)

We believe at Livom that furniture can do more than just look good. With our modular, sustainable, and long-lasting sofas, we create products that accompany people through different life phases.

Livom is a rapidly growing D2C brand with showrooms in several cities and a strong online focus. Our goal: We bring Livom to even more cities and create unique retail experiences, which perfectly fit our brand.

To drive our growth in the showrooms, we are looking for you as Praktikant:in in the Showroom Operations area. You will work closely with our Director Retail and gain a deep insight into the operational management, process optimization, and further development of our showrooms.

Your role

In this role, you will support ensuring that our showrooms run efficiently, customer-oriented, and scalable. You will work on projects that have direct visible impact on the daily routine in our showrooms and customer experience.

The position is ideal for you if:

• you are looking for a Pflichtpraktikum, Langzeitpraktikum, or a Praktikumsphase im Dualen Studium
• You have a desire to work Hands-on in a rapidly growing D2C company
• You find topics like Retail, Customer Experience, Processes, and Operations exciting

Aufgaben

Your tasks

You will work closely with the Director Retail and support especially:

Blueprints & Scalierung

• Participation in creating Blueprints for new showrooms (e.g. staffing, processes, layout, standards, tools)
• Support in preparing for New Openings and rollout projects
• Dokumentation of standards, so that new locations can start up faster and smoother

Prozessdesign & Optimierung

• Analyzing existing processes around the Showroom Experience
• New design and documentation of processes (Process Maps, SOPs, Standard workflows)
• Identifying pain points together with the Showroom teams and developing improvement proposals
• Support in rolling out new processes in different locations

Testing & Umsetzung neuer Ideen

• Participation in Conceptualizing and testing new showroom concepts (e.g. layout, customer journey in the showroom, event formats)
• Support in A/B-Tests in the Showroom (e.g. different consultation concepts, lead forms, tools)
• Gathering feedback from the showrooms and translating it into concrete measures

Working Policies & Guidelines

• Creation, structuring, and maintenance of Showroom-Working-Policies
• Presentation of guidelines for Showroom teams (Playbooks, One-pagers, checklists)
• Participation in Onboarding-Manuals for new Showroom employees

Analysen & Best Practices

• Creation of Analyses on Showroom Performance (e.g. visitor numbers, conversion, revenue per term, NPS/feedback)
• Benchmarking of Best Practices between the Livom showrooms (e.g. Zurich, Vienna, Berlin, Munich, …)
• Drawing conclusions and recommendations for improving Showroom performance and customer experience

Allgemeine Unterstützung im Showroom Operations Alltag

• Presentation preparation, decision papers, and project overviews
• Support in coordinating with other teams (Sales, Marketing, Product, Logistics)
• Ad-hoc analyses and operational support where needed

Qualifikation

Your profile

You fit perfectly into our team if:

• You are studying in the field of BWL, Wirtschaftspsychologie, Wirtschaftswissenschaften, Retail Management, Tourismus/Hotel, Business Administration, o.Ä. (or have just finished)
• You are looking for a Pflichtpraktikum, Praxissemester, Dual-Studium or a freiwilliges Langzeitpraktikum (mind. 5–6 Monate)
• You have an interest in Entrepreneurship / Retail / Showroom / Customer Experience / Operations
• You enjoy working structured, can prepare content well, and are not afraid of Excel/Sheets
• You like to work both analytically (numbers, analyses, reports) and operationally (processes, guidelines, playbooks)
• You are self-motivated, ask questions, and think proactively
• You have very good German and good English skills with you (additional languages are a plus)

Benefits

What we offer you

• High learning curve: Direct collaboration with the Director Retail – you see how decisions are made and can actively contribute
• Visionable impact: Your work directly affects how our showrooms run in the DACH region
• Ownership: Own part projects, for which you can take responsibility
• Flexibility: Combination of remote work and visits to our showrooms (depending on your location)
• Perspective: Clear option for taking over a junior role, if it suits both parties
• A open, appreciative team with a lot of feedback culture and hands-on mentality

📮 How to apply

Please send us:

• Your CV or LinkedIn profile
• Kurze Motivation + Availability

We look forward to you! 🚀