Practice Manager - White Cross - City Doctors - Palmerston North

PRACTICE MANAGER – WHITE CROSS - CITY DOCTORS, PALMERSTON NORTH

Role Type: Full-time permanent (40 hours/week) - The role begins in March 2026.
Location: 22 Victoria Avenue, Palmerston North
Reports to: General Manager

About City Doctors

City Doctors provides both urgent care and general practice services for enrolled patients. As part of the White Cross network of 11 high-quality clinics across Whangarei, Auckland, and Palmerston North, we are committed to delivering accessible, patient-focused healthcare.

Our Palmerston North clinic at City Doctors offers a unique combination of general practice and urgent care services, providing accessible, high-quality healthcare for patients and whānau 7 days a week. Conveniently located on Victoria Avenue with easy access to public transport and on-site parking, the clinic also features private x-ray, dental, and pharmacy services. From routine check-ups and long-term condition management to urgent medical care and immigration medicals, our friendly and professional team is dedicated to delivering exceptional patient experiences in a warm, welcoming environment.

Role Purpose

The Practice Manager will provide operational leadership for the Palmerston North clinic, ensuring smooth patient flow, financial and administrative management, and high-quality service standards. You will lead and support a team of reception and administrative staff, drive clinic performance, and contribute to clinic growth in line with Tāmaki Health’s strategies.

Key Responsibilities

• Lead and support reception and admin staff, fostering a positive, high-performing team
• Manage daily clinic operations to ensure smooth patient flow and excellent service
• Oversee financial processes, billing, and reporting to keep the clinic running efficiently
• Drive patient enrolments, monitor performance, and help the clinic achieve its goals
• Handle staff rostering, recruitment, training, and performance appraisals
• Maintain compliance with health, safety, and accreditation standards
• Act as a key contact for patients, staff, and internal stakeholders

What We’re Looking For

• Business administration or relevant tertiary qualification
• Minimum 3–5 years’ experience in healthcare administration, general practice, or urgent care
• Strong leadership, coaching, and team management skills
• Excellent organisational, reporting, and financial skills
• Knowledge of PMS systems (e.g., Medtech, Indici)
• Commitment to equity and understanding of Te Tiriti o Waitangi
• Legal right to work in New Zealand

Why Join Us?

• Lead a purpose-driven, patient-focused healthcare team
• Gain leadership experience within the White Cross network
• Develop your career while making a meaningful impact in the community
• Competitive salary and benefits
• Work in a clinic with urgent care, general practice, and on-site medical services

How to Apply

Please submit your CV and a cover letter outlining your experience and motivation for the role.

Note: Only applicants with the legal right to work in New Zealand will be considered.