Application Support and Service Desk Intern

Objective of the Position

Contribute to achieving the objectives of the Application Support and Service Desk area, as well as ensure operation and document processes and knowledge in various processes: Service Desk, Application Support, Platform Integration, ITSM and ITIL processes and procedures, etc.

Main Responsibilities

• Documentation of ITSM processes and procedures and platform integration
• Ensuring operation in coordination with Service Desk, Application Support, and Platform Integration
• Tracking projects and indicators for operational control
• Support for requirements and projects (vulnerability mitigation, application support, continuous improvement of ITSM processes, etc.)
• Acquiring technical knowledge, procedures, and operation in platform integration

Required Skills and Knowledge

• Active student in the final semesters of careers related to the area (Eligible for graduation in Jun 2027, Dec 2027, etc.)
• English - Intermediate.
• Code version control tools, documentation repositories such as SharePoint, Microsoft Office.
• Knowledge in Software Development Life Cycle, ITIL knowledge, integration between platforms, process mapping, procedure documentation.
• Desirable: Project management, Scrum knowledge, Waterfall model knowledge.

At Sigma, we promote originality. We recognize and celebrate the unique value of individuals, fostering equal opportunities without discrimination based on political affiliation, culture, age, pregnancy, marital status, gender, nationality, socioeconomic status, maternity, paternity, religion, sexual orientation, ethnic origin, or type of disability. Sigma prohibits the request and use of medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for employment, retention, or promotion.

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