Customer Service and Demand Planning Assistant

Objective of the Position Provide operational and analytical support to the Customer Service and Demand Planning area, through the management, generation, and analysis of key information, contributing to continuous process improvement, operation efficiency, and compliance with established service levels. Activities and Responsibilities Support daily monitoring of operational indicators (service levels, inventories, forecast, fill rate, instock, among others). Update databases and systems to ensure data accuracy and consistency. Analyze and interpret data to identify trends and areas for improvement. Develop and maintain reports and dashboards to visualize key performance metrics. Collaborate with cross-functional teams to resolve issues and improve processes. Provide administrative support to the Demand Planning team, including scheduling meetings, preparing materials, and maintaining records. Assist in the development of business cases and proposals to support strategic initiatives. Maintain confidentiality and handle sensitive information with discretion. Perform other duties as assigned.