Customer Service Representative

Job description: We are looking for a communicative and empathetic person who likes to help and can listen. If you value cooperation and seek a place where development goes hand in hand with good atmosphere – we're waiting for you! What We Offer: You will join a company that is part of the best employers in Poland. We are a dynamic organization with Scandinavian roots, many opportunities for development, and a great work atmosphere where your voice matters. Additionally, you will receive:

• Employment based on an employment contract with a stable Danish company
• A performance-based incentive system
• Subsidies for meals in the company canteen
• The possibility of using a multisport card and group insurance at preferential rates
• A discount on employee purchases
• A modern office in Gdańsk with free parking space
• The opportunity to develop – internal and external training, career paths in JYSK
• A friendly atmosphere in a cohesive, supporting team
• A hybrid work model – up to 2 days of remote work per week (after the implementation period)

What You Will Be Responsible For: As Customer Service Representative, you will:

• Professionally serve customers through phone, email, chat, and social media
• Achieve sales targets in various channels
• Support customers with complaints and post-sales inquiries
• Collaborate with store teams, logistics, and transportation companies supporting e-commerce
• Maintain high service standards according to the Customer First principle
• Document and report customer complaints and provide support in analyzing quality of service data
• Participate in training sessions and team meetings, develop professional competencies

What We Expect:

• A minimum of 1 year of experience in customer service
• Teamwork skills and good time management
• Communicativeness, patience, and a customer-centric approach
• The ability to maintain calm in stressful situations
• Good computer skills and knowledge of the MS Office package
• A communicative level of English (A2+)
• A willingness to work variable shifts (Monday-Saturday) from 08:00-17:00

Are You Ready for This Job? Apply today! About Us: We believe that employees are the key to our success. That's why in JYSK, we give you the opportunity for continuous development and career advancement. Since our founder, Lars Larsen, opened the first store in 1979, we have grown into a global network of stores both offline and online. Our three core values – merchant, colleague, and corporate spirit – define our behaviors and attitudes towards each other. We trust ourselves and delegate not only tasks but also responsibilities. We appreciate and reward the engagement and effort of our employees. With the right approach, JYSK can offer you many opportunities. JYSK values all individuals, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnic origin, and experience. Together, we care about our culture of diversity, which encourages, supports, and celebrates the diverse voices of our employees. Because a wonderful mix of minds, talents, and unique personalities makes us a stronger team. Want to learn more? Visit our Career JYSK page.