Porter (Bellperson)

Porter

As a Porter at Fairmont Vancouver Hotel, you will be the first friendly face our Guests see. Your smile, professionalism, and knowledge of the hotel will create a warm and memorable welcome. You will assist Guests with their luggage, guide them through hotel amenities, and ensure a seamless arrival experience.

Ready to Make Special Happen for our guests? We want you on our team!

What’s In It for You:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $18.56 per hour, with potential to increase to $23.21 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What You Will Be Doing:

• Consistently provide professional, friendly, and personalized service to all guests
• Foster strong, loyal guest relationships by delivering thoughtful and attentive service in every interaction
• Ensure smooth operations by working closely with Housekeeping, Front Desk, Central Services, and Fairmont Gold
• Efficiently address guest issues, ensuring proper logging and follow-up
• Use Alice reservation software to manage guest requests through various channels (phone, email, text, in-person)
• Stay up-to-date on Vancouver’s attractions, restaurants, and local activities, sharing this knowledge with guests
• Help with guest mail, messages, and any other plans or arrangements during their stay
• Actively promote and sell hotel services and offerings from our suppliers
• Assist with the care and supervision of our Canine Ambassador
• Ensure the lobby remains in top condition, reporting issues and entering work orders promptly
• Follow hotel emergency procedures and safety standards to maintain a safe work environment
• Abide by Fairmont Hotels & Resorts policies, procedures, and code of ethics
• Assist leadership with tasks and operations, including other duties within the Front Office department