Pool & Beach Supervisor

Become one of the authors of our story. Join our team as a Pool & Beach Supervisor at Susurros del Corazon in Punta de Mita México, reporting to the Pool & Beach Manager. You will be responsible for elevating the brand of Susurros del Corazon through the lens of culinary experiences around the outlet of the resort, driving the commercial and financial performance of The Pool & Beach at Susurros, ensuring complete viability and maximizing all opportunities and resources. You will also ensure that the highest service standards are adhered to, and that guest experience exceeds expectations.

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.

• Lead a group of members of the team in each area to achieve guest satisfaction, team member engagement and service delivery goals.

• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.

• Lead the food and beverage experiences component, taking a lead role in the planning, creative process and execution.

• To understand the team´s scheduling, the creation of the actual schedule and how to manage and organize the teams in terms of timings and time efficiency.