Polish Customer Support Representative – Smartwatch Project

Full relocation package included! Are you ready for an international adventure? We are looking for Polish-speaking individuals to join our Customer Support team in Sofia, a global smartwatch brand. No experience is required - we provide comprehensive training! Your responsibilities: • Assisting users in resolving all issues through submissions or phone calls • Resolving daily device problems on an individual and customer-oriented basis • Identifying popular problem categories and proposing solutions • Maintaining accurate records of user interactions and issue resolutions • Collaborating with the team to improve processes and resolve complex issues • Participating in training sessions to enhance knowledge and skills • Adapting to changing priorities and workflows • Providing exceptional customer service through proactive communication and empathy • Staying up-to-date with product information and features • Working in a fast-paced environment with multiple tasks and deadlines • Maintaining confidentiality and adhering to company policies and procedures