POLISH CUSTOMER SUPPORT ANALYST (REMOTE)

Welcome to Ascensos

At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.

Now, we’re expanding our Bucharest team with a Polish-speaking Support Advisor to work with one of the biggest clients. You’ll help customers from Poland and UK enjoy smooth experiences with their orders and products.

About the Role

• Position: Customer Support Advisor
• Languages: Polish (B2–C1) + English (B2 or above)
• Work model: Remote (only in Romania)
• Support region: Poland and UK
• Schedule: Monday to Friday, 10:00– 19:00
• Training period: 2 weeks + 1 shadowing week
• Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and product troubleshooting

What You’ll Do

• Provide support via phone to our Polish-speaking customers
• Assist with order localisations, refunds, returns, warranties, product information
• Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
• Contribute to knowledge base articles and internal documentation
• Stay up to date with the latest products and procedures through training and self-learning

You’ll Thrive If You Have...

• Fluent Polish (B2–C1) and good English (at least B1), both spoken and written
• Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
• A knack for problem-solving with technical and logical thinking skills.
• Positive attitude and ability to remain calm in a fast-paced support environment
• The possibility of working in a remote mode

What We Offer at Ascensos

• Net salary: 6500 RON (approx. 1380 euro)
• Meal vouchers – 35 RON/day
• Private health insurance after 3 months
• Paid training and access to Ascensos' Talent SPA (Learning & Development)
• Wellness initiatives and employee assistance programs
• Clear career growth paths: 90% of promotions come from within
• Modern office in Piata Muncii (on-site location)