Languages: Polish + English

Model: Hybrid

Location: Sofia, Bulgaria

Start date: 1 December 2025

Overview

We are looking for a Player Support Specialist fluent in Polish and English to join our international customer experience team. The role focuses on delivering high-quality support to players through written communication, ensuring an exceptional user experience and maintaining a player-first approach.

Key Responsibilities

• Provide written support via email to players regarding account issues, technical questions, billing, security, and general inquiries.

• Investigate and escalate potential risks such as account compromise or fraudulent activity.

• Deliver clear, empathetic, and player-focused responses while meeting quality KPIs.

• Stay informed about platform updates, features, releases, and support protocols.

• Collaborate with internal departments to resolve complex cases.

• Maintain confidentiality, data protection standards, and internal guidelines.

Requirements

• Fluency in Polish (C1/C2) and English (B2+)

• Excellent written communication skills

• A strong customer-centric attitude

• Ability to work rotational shifts (08:0000:00, MondaySunday)

• Ability to work on-site during training and in a hybrid model after the onboarding period

• Problem-solving mindset and attention to detail

• Previous experience in customer or player support

• Interest in online entertainment environments

Contract & Training

• Permanent contract

• 40 hours per week (8 hours/day, 5 days/week)

• Hybrid work model

• Training: 5 weeks on-site

• Work-from-home eligibility: after 2 months

Benefits & Allowances

• 300 BGN/month rental allowance
  

• 150 BGN flight reimbursement on arrival or with first salary
  

• Real estate administrative assistance provided

• Permanent contract
• 40 hours per week (8 hours/day, 5 days/week)
• Hybrid work model
• Training: 5 weeks on-site
• Work-from-home eligibility: after 2 months