(English and Polish) Customer Support Consultant in Blockchain Industry (Remote)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do: Provide exceptional customer support via chat, email, or phone to ensure that our customers receive the best possible experience. You will be responsible for resolving customer inquiries, addressing their concerns, and providing solutions in a timely and professional manner. Your main tasks will include: • Responding to customer inquiries in a prompt and courteous manner; • Resolving customer complaints and issues in a fair and efficient way; • Providing product information and demos to customers; • Escalating complex issues to the relevant teams; • Maintaining accurate records of all interactions with customers; • Collaborating with internal stakeholders to resolve customer issues. What we offer: • Opportunity to work on cutting-edge blockchain projects; • Professional development opportunities in a dynamic environment; • Flexible remote work arrangement; • Competitive compensation package; • Access to training and certification programs; • A chance to be part of a multicultural team with diverse backgrounds and perspectives.