Player Engagement Agent - French/English - Remote

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70 studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support and community management services to our clients, ensuring their players always have the best possible experience. We're looking for enthusiastic, passionate, and dedicated Player Engagement Agents to join our growing team. If you're a gamer who loves helping others, has a great grasp of both the French and English languages, and is comfortable working in a remote environment, we encourage you to apply! Responsibilities: * Provide timely and helpful support to players via email, chat, and other communication channels. * Troubleshoot technical issues and provide solutions to player concerns. * Manage player accounts and assist with account-related issues. * Escalate complex issues to the appropriate team members. * Maintain a positive and professional demeanor while interacting with players. * Stay up-to-date on game updates, features, and policies. * Participate in team meetings and training sessions. * Contribute to the development of FAQs and other support documentation. * Identify and report bugs and other game issues. * Moderate player communities and forums. Requirements: * Fluency in both French and English (written and spoken). * Excellent communication and interpersonal skills. * Strong problem-solving abilities. * Ability to work independently and as part of a team. * Ability to remain calm and professional under pressure. * Experience with customer service or technical support is a plus. * Passion for video games. * Availability to work flexible hours, including weekends and holidays. * Must have a reliable internet connection. * Must have a dedicated workspace free from distractions. Benefits: * Competitive salary * Remote work environment * Opportunities for professional development and growth * Paid time off * Health insurance * Employee assistance program * Team-building activities