PBX / GUEST CENTRICITY SWITCHBOARD AGENT (F/M/X)

Descrizione del lavoro Our Guest Centricity Switchboard Agent will serve as a vital first point of contact and a key ambassador of the hotel’s commitment to seamless, anticipatory service. From managing all internal and external communications to supporting guest requests with precision and warmth, the Switchboard Agent plays an essential role in shaping the guest journey from the very first interaction. This position requires a poised, articulate, and service-oriented individual who embodies the hotel's values of hospitality, respect, and attention to detail. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks with ease, and maintain a positive attitude even in high-pressure situations. In addition to providing exceptional customer service, the Switchboard Agent will also be responsible for handling all incoming and outgoing calls, emails, and messages, as well as performing various administrative tasks such as data entry and filing. The ability to work independently and as part of a team is essential for this role. We are looking for an individual who is passionate about delivering exceptional guest experiences and has the skills and knowledge to excel in this position.