Patient Services Coordinator (ABA Therapy) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are currently partnering with a U.S.-based company offering ABA therapy to children and families. Role Summary: The Patient Services Coordinator (ABA Therapy) - EST Hours (Remote) will be responsible for the following key responsibilities: • Coordinating patient scheduling and appointments • Managing patient communication and correspondence • Maintaining accurate and up-to-date patient records • Providing exceptional customer service to patients and families • Collaborating with the ABA therapy team to ensure seamless coordination of services • Participating in regular team meetings to discuss patient progress and address any concerns • Maintaining confidentiality and adhering to HIPAA guidelines • Working in a fast-paced environment with multiple priorities and deadlines • Utilizing technology and software to streamline patient scheduling and communication • Participating in ongoing training and professional development to stay current with industry best practices and standards. Requirements: • High school diploma or equivalent required • 1-2 years of experience in a customer service or patient coordination role • Strong communication and interpersonal skills • Ability to work in a fast-paced environment with multiple priorities and deadlines • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Ability to maintain confidentiality and adhere to HIPAA guidelines • Strong organizational and time management skills • Ability to work independently and as part of a team • Strong problem-solving and analytical skills • Ability to adapt to changing priorities and deadlines • Ability to work in a remote setting with minimal supervision. Benefits: • Competitive salary and benefits package • Ongoing training and professional development opportunities • Collaborative and dynamic work environment • Flexible work arrangements and remote work options • Opportunities for career growth and advancement • Recognition and rewards for outstanding performance • Comprehensive health and wellness program • Employee assistance program • Paid time off and holidays • 401(k) plan with company match.