Patient Intake Specialist (Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are currently hiring a Patient Intake Specialist for one of our US Clients within the healthcare industry. The ideal candidate is empathetic, detail-oriented & organized with excellent communication skills. **Responsibilities** * Answering inbound calls from patients and providing excellent customer service * Collecting and verifying patient information accurately * Scheduling appointments and managing patient records * Explaining medical procedures and insurance coverage * Handling patient inquiries and resolving issues * Maintaining patient confidentiality and adhering to HIPAA regulations * Working in a fast-paced environment and meeting daily targets **Requirements** * High school diploma or equivalent * Excellent communication and interpersonal skills * Strong organizational and time-management abilities * Ability to work independently and as part of a team * Proficiency in using computer systems and software * Prior experience in a healthcare or customer service role is a plus * Ability to work EST hours **Benefits** * Competitive salary * Opportunity for growth and advancement * Remote work environment * Training and development opportunities * Health insurance benefits * Paid time off **To Apply** If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter. We look forward to hearing from you!