Patient Experience Executive- Hiring for SSO Hospital (Nagpur)

About SSO Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms delivering affordable, high-quality cancer care, headquartered in Mumbai. Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models. With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities, SSO is poised to revolutionize the cancer care landscape. As a Patient Experience Executive, you will be responsible for developing and implementing patient-centric strategies to enhance patient satisfaction, loyalty, and overall experience. This role will involve collaborating with cross-functional teams, including clinical, operations, and marketing, to design and deliver exceptional patient experiences. Key responsibilities will include: • Developing and implementing patient experience strategies to drive patient satisfaction and loyalty • Collaborating with clinical and operations teams to design and deliver patient-centric services • Conducting patient experience surveys and analyzing results to inform strategic decisions • Identifying and addressing patient experience gaps and opportunities for improvement • Developing and managing patient experience metrics and dashboards • Collaborating with marketing and communications teams to develop patient-centric marketing campaigns • Providing patient experience insights and recommendations to senior leadership and stakeholders. If you are a motivated and results-driven professional with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.