Patient Care Coordinator - EG002

Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in funding and are disrupting the future of work. About the Client Our client is a fast-growing, innovative healthcare company dedicated to providing exceptional patient care and support. Position Overview As a Patient Care Coordinator, you will play a vital role in ensuring a seamless and positive experience for patients. You will be the primary point of contact, providing administrative support, coordinating care, and assisting patients with their needs. Responsibilities * Manage patient inquiries via phone, email, and chat, providing timely and accurate information. * Schedule and coordinate patient appointments, ensuring efficient clinic operations. * Assist with insurance verification and pre-authorization processes. * Maintain patient records and ensure accuracy of information. * Provide administrative support to healthcare professionals as needed. * Coordinate patient care with internal and external stakeholders. * Follow up with patients to monitor their progress and address any concerns. * Adhere to all HIPAA regulations and maintain patient confidentiality. * Other duties as assigned. Qualifications * Excellent communication and interpersonal skills. * Strong organizational and time-management abilities. * Proficiency in Microsoft Office Suite. * Experience in a healthcare setting is a plus. * High school diploma or equivalent required. * Prior experience in customer service or a related field. * Ability to work independently and as part of a team. * Ability to maintain a professional and empathetic demeanor. * Must have a reliable internet connection and a quiet workspace. Benefits * Competitive pay. * Flexible schedule. * Opportunity to work remotely. * Training and development opportunities. * A supportive and collaborative work environment.