Patient Access and Intake Coordinator

Full Time Remote Lead

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Patient Access & Intake Coordinator plays a key role in facilitating a smooth and efficient patient admission process. This position provides vital administrative and operational support to the Business Development team and the Central Access and Authorizations Team (CAAT), ensuring timely initiation and management of referral activity.

Responsible for launching the referral management process, the coordinator oversees admission workflows, gathers and verifies required documentation, coordinates information for necessary approvals, and communicates essential information to relevant departments. Acting as a central liaison between Business Development, facility leadership, and CAAT colleagues, this coordinates admission logistics, confirm readiness to receive the patient, and ensure all clinical and operational details are aligned prior to arrival.

This role actively contributes to quality improvement, problem solving, and productivity initiatives within an interdisciplinary team model, demonstrating accountability and a commitment to operational excellence.

Essential Functions

Serves as key team member of the new Central Access and Authorizations Team (CAAT), focused exclusively on intake of referrals and building the initial case for patient admission.
Responsible for initiating any patient referral by establishing patient account in appropriate referral management platform

Performs a wide variety of typing assignments, including entering demographic information into referral platform and/or Meditech for admission
Works with business development team to gather patient information, admission and facility details from multiple referral platforms and sources
Validates data and enters complete details into referral platform, establishing the foundation for successful benefit verification, initial prior authorization and ultimate patient admission
Manages the entry of care transition program referrals into appropriate platform and working with business development team to manage those referrals

Supports the business development team in coordinating the admission of the patient by coordinating bed assignments and any necessary admission paperwork, in collaborating with designated owner at the facility.

Confirms that insurance verification / auth is complete
Validates patient account and profile and PIC days in appropriate systems of record
Communicates specific patient needs for bed, equipment, supplies, pharmacy, and consult services based on information received from business development team
Provides hospital team with needed information on pending/new admissions
Coordinates bed availability with facility house supervisor

Responsible for working with the business development team to maintain accuracy and integrity of the pending referral log in the referral platform, which may include:

Review and reconciliation of referral log reports
Review and reconciliation of patient accounts in referral management systems

Participates in continuing education/ professional development activities
Learns and develops full knowledge of the CAAT Admission Processes and actively seeks to continuously improve them.
Learns and has a full understanding of scheduling and pre-register routines in Meditech and any other referral platform utilized by the CAAT team (i.e., Referral Manager)
And ad hoc duties as assigned that fall within scope of the CAAT team

Knowledge/Skills/Abilities/Expectations

Team player, able to communicate and demonstrate a professional image/attitude
Excellent oral and written communication and interpersonal skills
Strong computer skills with both standard and proprietary applications
Data entry with attention to detail
Conducts job responsibilities in accordance with the standards set out in the Companyâ€™s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers and others
Adheres to policies and practices of ScionHealth
Must read, write, and speak fluent English
Must have good and regular attendance
Approximate percent of time required to travel: N/A

Qualifications

Education

High School Diploma or GED required
Associates or Bachelors Degree preferred
Preference towards a healthcare related area of concentration or be a licensed health care provider or equivalent experience.

Licenses/Certifications

None Required

Experience

Experience in a healthcare related area is preferred.
Work experience in post-acute care a plus.

Required skills

team player interpersonal skills attention to detail pharmacy documentation operational excellence problem solving scheduling fluent english computer skills business development professional development data entry interdisciplinary team equipment high school diploma attendance post-acute care written communication administrative support supplies procedures caregivers operational support accountability professional standards oral communication liaison policies ad hoc duties equivalent experience data validation typing bachelors degree ged patient needs professional attitude quality improvement continuing education meditech prior authorization house supervisor approvals insurance verification healthcare experience productivity initiatives state laws professional image associates degree patient access code of business conduct patient admission intake coordinator auth federal laws systems of record referral management scionhealth central access and authorizations team caat admission workflows facility leadership admission logistics clinical details operational details referral intake patient account referral platform demographic information benefit verification care transition program bed assignments admission paperwork patient profile pic days consult services pending admissions new admissions bed availability pending referral log referral log reports admission processes pre-register routines referral manager proprietary applications corporate compliance agreement healthcare related area licensed health care provider

Patient Access and Intake Coordinator

Job description

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