Passenger Relations Team Leader - Lounge

Job description

Job Description Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport. Handle and resolve escalated passenger complaints. Assist PRO Team as needed. Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention. Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, et…

Required skills

team leader check-in customer service premium lounge airline relations entrance desk class passengers passenger first pro

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