AccorCorpo
9 months ago
Passenger Relations Officer - Lounges
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Company information
- Company
- AccorCorpo
- Location
- Singapore Singapore
- Posted
- 9 months ago
Job description
Job Description
Based in Singapore, the Passenger Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport.
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
- Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.
Required skills
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