Partner Success Manager - (all genders) - 100% Homeoffice

Mission

Your work begins after the completion and throughout the partner lifecycle.

You make partners quickly productive, ensure measurable usage, and build planned, recurring revenue streams in the portfolio.

You don't manage partnerships - you develop them into revenue generators.

Why join us?

• Growth lever #1: Partnerships are our central scaling path.
• Clear framework: Fast decisions, clear goals, genuine result accountability.
• Real impact: The pipeline exists – You make it valuable.

Aufgaben

Your workday (Ownership instead of Management)

You structure and take ownership of the partner onboarding:

• Clear playbooks
• Trainings & certifications
• No individual crafting, but scalable standards

You ensure that new partners go live quickly:

• First customers onboarded
• Usage stabilized
• Time-to-First-Value consistently shortened

You develop existing partners further:

• Identify growth potential
• Promote campaigns and expansions
• Work feedback from actual usage back into the product

You steer the portfolio based on numbers:

• 'Health Scores'
• Quarterly reviews
• Clear escalation procedures, if partners don't deliver

You work closely with Channel Sales, Marketing, and Product –

with a focus on impact, not alignment.

Qualifikation

You fit this role if:

You takes ownership for the success of partners in the portfolio.

You see usage, revenue, and retention as yours results – not as tasks for other teams.

You have practical experience in partner success, customer success, or enablement in a B2B-SaaS environment. You know how to bring partners from "signed" to "productive"

You can work structured and build scalable enablement models:

• Playbooks
• Training formats
• Clear activation stages. No individual onboarding, no special routes.

You work number-driven:

• Activation rates, Time-to-Value, NRR, and Health Scores are your control variables.
• You recognize early if partners are at risk of stagnating – and intervene.

You communicate clearly, bindingly, and solution-oriented:

• with partners
• with Sales
• with Product

You are able to set priorities yourself:

• Focus on partners with potential
• Makes conscious decisions against partners without development prospects

This role is not for you if:

• You measure success in "good relationships" instead of usage and revenue.
• You confuse enablement with training sessions.
• You avoid conflicts or clear expectations towards partners.
• You wait until someone tells you what to do.

What you don't need:

• Buzzwords or certifications.
• Perfect tool knowledge – you'll learn it quickly if you want to deliver.
• Experience with our product – what's important is your understanding of enablement & scaling.

What you need:

• Structure, clarity, and assertiveness
• The claim to make the portfolio measurably better
• Pleasure in making others successful – with clear expectations

Benefits

What we offer:

Clear responsibilities and support:

We know exactly what's expected of you, and you work in an environment where mistakes are considered valuable learning opportunities.

Collaborative engagement for outstanding results:

Our team strives passionately for top performance and sees your contribution as indispensable. Together, we achieve greatness.

Individual development and self-responsibility:

We foster self-motivation and your personal responsibility to achieve outstanding results.

Dynamic feedback for continuous learning:

You receive direct and timely feedback, so you can quickly react to changes and continuously improve yourself.

Open communication and personal development:

We live open communication and actively support you in shaping your personal and professional development.

Solution-oriented focus and company success:

Our goal is to achieve results that drive the company forward. Your engagement for this success will be highly valued.

Team days, summer and Christmas parties: Joint events for team spirit and joy at work

Corporate benefits: Enjoy various perks.

Pet-friendly workplaces: Bring your best friend with you.

Bike leasing: Enjoy the benefits of a bike lease, environmentally friendly and fit for work.

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