Parent Relation Officer / PRO needed in a CBSE school in Pune - ( Job ID - 21127)

Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately

Build effective, supportive and professional relationships with families to promote School’s Amazing Learning and support prospective families in identifying their school choice options

Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices

Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice

Effectively managing workloads in a fast-paced environment

Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate
Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion

Abilities and Skills
Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage
Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.
Ability to manage social media is an added advantage
Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred
Effective analytical, critical thinking, writing and verbal communication skills